FAQ

How to Order

keyboard_arrow_down

1. Click our Shop page or go to shop.hellofromwillo.com
2. Add desired items to cart
3. Once you’ve checked out, please e-transfer the order total to pay@willocannabis.com and email us a photo of your valid government ID so we can confirm you are 19+!
4. Once we have received both items from #3, you will receive an email letting you know that we have created a shipping label and are shipping your order out!
5. Depending on where you live, the order will take 2-4 business days to arrive (2 business days for local (GTA), 3 business days for within province (Ontario), and 4 business days for national mail). We use Canada Post expedited parcels so you can get your order as fast as possible. If at any time during the order process you have a question, please feel free to email us at info@willocannabis.com. A member of our customer service team will get back to you within 24 hours and be happy to assist you.
Happy shopping!

Recommended Dosage

keyboard_arrow_down

Walk before you run. We recommend first-time users begin with 5 - 10mg. (That's half a gummy OR 1/4 of a chocolate square)
Occasional cannabis users may take 15 - 20mg to see effects.
Always wait 60 - 90 minutes after consumption to allow time for the edibles to kick in. If after 2 hours, there are still no effects, proceed to take another dosage (depending on your level of experience with edibles).

View dosage guide

Where are your products made?

keyboard_arrow_down

Our products are proudly sourced, curated, and packaged in Toronto, Canada. We take pride in our products and our team works around the clock to prepare premium edibles every time because we believe you deserve nothing less.

Do you test on animals?

keyboard_arrow_down

We LOVE animals, so we’ve never tested on animals and we never will. Testing is only conducted by willing members of our willo team in a safe, controlled environment to determine intensity and duration of effects.

How long do gummies last before they go bad?

keyboard_arrow_down

If stored correctly in a cool, dry place, our products can last years. Ideal taste and effects when consumed within 6 months of purchase. But why wait when you can enjoy your willo now?

Shipping

keyboard_arrow_down

Shipping is automatically calculated at checkout.
Free shipping on orders over CAD $99

All orders are packaged in discreet envelope bubble mailers and shipped via Canada Post expedited parcels with tracking so you can excitedly look out the window when they're almost there!

Canada Post Expedited Parcel estimated shipping times*:
- Local (within GTA): 2 days
- Provincial: 3 days
- Within Canada: ~ 4 days
*Please note shipping times may vary due to COVID-19.

Canada Post only operates Monday through Friday. So if you order later than Friday 3PM, your order will not be shipped out until Monday. If we shipped your order Friday 8pm, it would spend the entire weekend sitting in the Canada Post office, so we'd rather hold onto it and ship it out first thing on Monday!

Payment

keyboard_arrow_down

To pay for your order, please send the order total to pay@willocannabis.com. At this time we only accept Interac E-Transfer payments.

Once an order is made it will be placed on hold until we receive payment. We will keep your order on hold for up to 48 hours. If payment is not made within 48 hours, your order will be cancelled and you will have to place a new order. If you require more time, please email us so we can hold your order.

When we have received full payment, we will pass your order onto our fulfillment team who will ship your package out through Canada Post!

Still have questions? Go to our Contact page or email us at info@willocannabis.com